Shipping policy

ORDER PROCESSING
Please allow 5 business days to process your order. Expect an email within 5 business days to let you know your order is on the way!

STORE PICKUP
We do not offer store pickup.

LOCAL DELIVERY
If you live in the Lisbon area (Portugal), we might be able to offer a personal delivery. Please get in touch with us via email at support@urbantopia.co

FLAT RATE SHIPPING
Domestic and Worldwide shipping is free.

DOMESTIC SHIPPING RATES AND ESTIMATES
Domestic and Worldwide shipping is free.

INTERNATIONAL SHIPPING
We offer free international shipping to all countries.
Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Urbantopia is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at support@urbantopia.co with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at support@email.com.